Air Canada’s Treatment of People with Mobility Aids

Summary of Claim

The plaintiff seeks redress for the defendants’ alleged systemic failure to provide adequate services to passengers with mobility disabilities. The defendants are contractually obligated to provide the following assistance and services to passengers who rely on Mobility Aids:

(a)        physically move passengers safely and with dignity, be it between their Mobility Aid and passenger seat (or vice versa) or within an airport; and

(b)        transport Mobility Aids so that they are not damaged, destroyed or lost during transport.

The plaintiff alleges the defendants:

(a)        systemically breach their contractual obligations;

(b)        made false or misleading representations about the service they provided people who use Mobility Aids contrary to s. 52 of the Competition Act, RSC 1985, c C-34, and

(c)        committed unconscionable or unfair acts or practices contrary to consumer protection legislation.

If you think you may be a class member, please contact us via email at [email protected] or call CFM Lawyers at (604) 689-7555. For any other questions please contact Betty Lee, paralegal, at (604) 331-9536 or by email at: [email protected].

Important Documents

• Notice of Civil Claim